Frequently Asked Questions

Shipping

1. What is your shipping policy on orders?

Standard Shipping: Delivery takes approximately 5-7 business days.

Express Shipping: Delivery takes approximately 2-4 business days.

Custom Orders: 10 weeks made to order.

2. How can I track my order?

Once your order has been shipped, you will receive an email with tracking information. You can use this information to track your order through our shipping partner's website.

3. How long does production take for custom orders?

The production and delivery time frame for custom orders is approximately 10-12 weeks. During peak season production can take 13-15 weeks.

Custom Orders

4. Is there a minimum order requirement for custom apparel?

Yes, we require a minimum of five orders for any custom apparel. The minimum order requirement helps us manage production costs and ensure high-quality results.

5. How do I place a custom order?

We take pride in creating custom designs that reflect your unique style and vision. To place a custom order, please follow these steps:

Purchase a Design Consultation: Start by purchasing a design consultation, which is non-refundable.
Complete the Custom Consultation Form: Use this link to fill out our Custom Consultation Form. This form helps us better understand your style, vision and requirements.
Design and Revisions: Sorority Supply will email you the initial design based on the information provided in the form. You have up to 5 design revisions to ensure the final product meets your expectations.
Production and Delivery: Once you approve the design and choose to move forward, please allow 10-12 weeks for jacket production and delivery and 12-15 weeks during peak season.
Pricing: Jacket prices vary based on material and design complexity. We will provide a detailed quote during the consultation process and can work within your budget.

6. When should I complete the Custom Consultation Form?

Please complete the Custom Consultation Form only if you expect to pay for custom products within 6 weeks. By submitting the form, you acknowledge and agree to this payment timeframe.

7. How do I provide personalized information for custom orders?

Your group point of contact is required to upload an Excel spreadsheet containing everyone's personalized information, including full names, line-names, line-numbers, sizes, etc. This ensures that we have all the necessary details to create your custom products accurately. Additionally, we capture personalization details within the order notes at check out. We based the final input on the information in the spreadsheet.

8. Who is responsible for the accuracy of personalized details?

The group designated point of contact, you acknowledge and accept full responsibility for the accuracy of all personalized details listed in the spreadsheet before submitting it for production. It is your duty to thoroughly review and finalize all specifications prior to production. Any misinformation or errors not included in the provided spreadsheet are your sole responsibility.

9. Do you offer payment plans?

Yes, we offer payment plans through ShopPay installments.

10. Do you offer discounts for bulk orders?

Yes, we offer discounts for bulk orders. We will provide you with a custom quote following the design consultation.

If you have any additional questions, feel free to reach out to our customer service team. We're here to help!

11. Can I return or exchange my custom order?

Due to the custom nature of our products, we do not accept returns or exchanges unless the item is defective or damaged upon arrival. If you encounter any issues with your order, please contact our customer service team within 7 days of receiving your order.

12. What is Sorority Supply’s refund policy if my order is delayed?

Our refund policy is based on event deadlines. If an order is delayed and misses the scheduled event, in some cases we offer partial refunds to acknowledge the inconvenience.

13. What payment methods do you accept?

We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.