Frequently Asked Questions

Shipping

1. What is your shipping policy on orders?

Standard Shipping: Delivery takes approximately 5-7 business days.

Express Shipping: Delivery takes approximately 2-4 business days.

Custom Orders: 10 weeks made to order.

2. How can I track my order?

Once your order has been shipped, you will receive an email with tracking information. You can use this information to track your order through our shipping partner's website.

3. How long does production take for custom orders?

The production and delivery time frame for custom orders is approximately 10-12 weeks. During peak season production can take 13-15 weeks.

Custom Orders

4. Is there a minimum order requirement for custom apparel?

Yes, we require a minimum of one hundred orders for any custom apparel. The minimum order requirement helps us manage production costs and ensure high-quality results.

5. Do you offer payment plans?

Yes, we offer payment plans through ShopPay installments.

6. Do you offer discounts for bulk orders?

Yes, we offer discounts for bulk orders. We will provide you with a custom quote following the design consultation.

If you have any additional questions, feel free to reach out to our customer service team. We're here to help!

7. Can I return or exchange my custom order?

Due to the custom nature of our products, we do not accept returns or exchanges unless the item is defective or damaged upon arrival. If you encounter any issues with your order, please contact our customer service team within 7 days of receiving your order.

8. What is Sorority Supply’s refund policy if my order is delayed?

Our refund policy is based on event deadlines. If an order is delayed and misses the scheduled event, in some cases we offer partial refunds to acknowledge the inconvenience.

13. What payment methods do you accept?

We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.